Customer Delivery Director

Job title - Customer Delivery Director

Mon-Fri 8:30-17:00

Location – Hybrid – Home and Bottesford, NG13 0AU

Salary: Highly Competitive to be discussed depending on experience.

This is a great Opportunity to join such a wonderful team!

As a Customer Delivery Director, you can expect the benefits from HRS that come with being an employer of choice:

Benefits:

• Highly competitive salary
• Car/Car Allowance
• 33 days holiday including Bank Holidays plus one for Birthday.
• Job Security
• Company Pension
• Uniform and PPE provided free.
• Access to our Internal Academy and Career Development
• Fill Your Boots Rewards – saving an average of £400 per year.
• Working with digitally enabled work zone safety solutions
• Career Development
• On-site free parking
• Refer a Friend - £500 

Why Highway Resource Solutions (HRS)

Highway Resource Solutions (HRS) was established in 2011, following the death of a Road Worker in Lincolnshire, UK. This tragic incident, caused by an errant vehicle, was the catalyst for the development of an Incursion Warning System for road workers which is now recognised as best practice by industry and Highways England. HRS specialise in the delivery of digital services and assets for sectors in temporary infrastructure, including roads, rail, utilities, and event management.

Our Mission is to provide technology-based safety solutions that will help to significantly reduce injuries and fatalities in temporary work zones, whilst providing the travelling public with accurate real-time information.

Our Values are: Forward Thinking, Reliable, Honest, Respectful and Trustworthy

About the role of Customer Delivery Director

To lead customer facing operations teams, ensuring high levels of service delivery, quality and customer engagement are always maintained.

Responsibilities of a Customer Delivery Director

• Identifying opportunities for process efficiencies through the digitisation of current processes.
• Champion the businesses approach to a streamlined ERP / Finance solution that maximises value from the selected solutions in Group.
• Ensure requirements are understood and documented and on time / on budget delivery of customer orders for special projects.
• Lead customer account management activity (after 3-6 months)
• Be the ‘voice of the customer’ for developments in on-line reporting and HRS’s portal.
• Promote a ‘One Team’ approach to working across HRS functions.
• Must have an ability to quickly establish dynamic working relationships with both customers, colleagues, and external partners.

What good looks like as a Customer Delivery Director

• Demonstrable experience of leading multi-disciplined teams.
• Proven track record in process improvement in rapidly changing business environment.
• Experience of customer engagement across multiple levels up to Director / C-Suite level
• Experience of working in a matrix-management environment where influencing is often required to deliver results.
• Solid commercial understanding of drivers for a business P&L
• A ‘Team leader’ able to inspire and articulate a clear vision of the business’s strategic goals.
• Proficient in the use of a PC, the Microsoft Office suite of software and ability to work with other business management systems.
• An open mind to new innovations and their application within the digital world.
• An ability to network and influence across all levels of the business.
• Excellent communicator and confident in presenting to groups of people.
• An ability to work within a high performing, fasting moving team.
• Highly motivated
• Full UK driving license.
• Must be able to create and foster new working relationships sometimes in challenging situations.
• The successful candidate must be able to effectively communicate with Group Directors, Senior Managers, Supervisors and Operatives. Adjusting delivery and approach as appropriate.

This is a managerial role within the business and the successful candidate will be expected to be fully accountable for their actions.

What else looks good as a Customer Delivery Director

• Understanding of the TM market
• Management Qualification

So, if you want to join a winning team as our Customer Delivery Director and be part of an innovative organisation which is focused on company growth and employee progression, click on the apply button today.

EQUALITY AND DIVERSITY AT HRS

Highway Resource Solutions believe the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity.

The richer the mix of people, skills and cultures; the greater the range of inputs, viewpoints and experiences. Because of this, HRS is fully committed to being an equal opportunities employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.

INDHRS